Hi,
Hope one of you might be able to help or give some guidance or suggestion to diagnose our problem.
We have 4 line analog card Dialogiv Diva Analog 4 PCI v1 we have configured the card with 4 lines, have enabled DTMF collection of 3 digits but somehow it loses Caller ID and we recieve fax from unknown during test fax. Should I use tone or pulse with analog lines?? we recieve the fax on our server but it doesnt route and when it reports to the administrator it loses its ID and comes with unknown.
Test fax goes to administrator not to the end user routing is not working on GFI FaxMaker 14.3 have tried different setting followed GFI manual and Dialogic manual but still cant get the fax routed.
We have ISDN line terminating in our local PBX Avaya IP Office from where we get 4 analog lines coming into our fax server.
Thanks
Rehan